INFORMATION FOR NEW PATIENTS

WELCOME TO NOVOLK

We’re thrilled you’ve chosen Novolk to help you on your journey to recovery, better health, and peak performance. To make your experience smooth and stress-free, here’s what you can expect:

1. Booking Made Easy

   • Use our convenient online booking system or call us to schedule your appointment. Once booked, you’ll receive a confirmation email with all the details, including directions and what to bring.

2. Prepare Ahead of Time

   • Wear: Comfortable clothing for movement.

   • Bring: Your IC card, and any medical reports, imaging, or referral letters.

   • Complete: Our new patient form online to save time during your visit.

Your first session is all about you. Here’s what happens:

1. Tell Us Your Story

   • Our practitioners would like to understand your injury/pain and how it has been affecting you. You can also share your health concerns and goals.

2. Assessment & Diagnosis

   • We will do some assessment using orthopaedic tests, muscle tests, and functional examination. This will help us determine the exact tissue in lesion and allows us to give you a diagnosis and an answer to what is causing your pain and why.

3. Treatment

   • Once we have a diagnosis, we will know what to do and start some hands on therapy. Sometimes we also use Dry Needling if needed. If you are want to learn more about how these different techniques can help you, click here.

4. Your Personalised Plan & Goal Setting

   • We’ll work together to set clear, achievable goals, and this be part of your very own customised plan. This will allow you to understand the timeline of recovery and also what to expect along the way. You’ll leave with actionable steps to start your recovery immediately.

YOUR SESSION DURING THE FIRST VISIT

What should I bring to my first appointment?
Your IC card for registration, and any relevant medical documents, scans (ie. X-Ray, ultrasound, MRI), referral letters

How long will my first appointment take?
Your initial consultation lasts for 45 minutes.

Do I need a referral?
No referral is needed to book an appointment. But if you have one, feel free to bring it.

How many sessions will I need?
It depends on your condition and goals. We’ll discuss this during your first session.

What should I wear?
As we will be doing hands-on therapy, loose fitting or gym attire such as Tshirt, shorts, leggings, sports bra are recommended.

FAQs

READY TO GET RID OF YOUR PAIN?